Help & Support

Email support@fria.ai for help with TurfRun. Include your iPhone model, iOS version, TurfRun version, a description of what happened, and any error message. Please do not send your Apple password, payment card details, or a precise route unless it is necessary for the issue.

For privacy or deletion requests, email privacy@fria.ai. TurfRun is operated by Fria LLC.

Allow location access when TurfRun asks, then start a GPS run. Precise Location improves route recording. Check iOS Settings > Privacy & Security > Location Services > TurfRun if your position is missing or inaccurate.

An active run can continue recording when your screen is locked. Finish the run in the app to stop recording and review the result. Territory requires a closed loop and a valid GPS recording; map conditions and network access can affect when public results appear.

Demo Run lets you try the experience without recording a real workout. It does not add saved runs, public territory, or Apple Health workouts.

Use Restore Purchases in TurfRun Settings or on the Pro screen while signed into the Apple Account used for the purchase. A network connection is required. Restoring Pro does not recover deleted game history.

For cancellation, choose Manage Subscription in TurfRun Settings or open iOS Settings > your name > Subscriptions > TurfRun. Cancel before the current period ends to prevent renewal. Deleting TurfRun or its account does not cancel a subscription.

Apple handles refund requests at https://reportaproblem.apple.com. We cannot access your Apple password or payment card details.

Open TurfRun Settings and connect Apple Health to save future GPS running workouts, distances, and routes. TurfRun requests write access only; it does not read existing Health records.

If saving is denied, review TurfRun permissions in Apple Health or iOS Settings. Workouts already written to Health remain there after account deletion and must be managed in the Health app.

Open Profile > Settings > Delete Account & Data, read the confirmation, and confirm deletion. This permanently removes your TurfRun anonymous account and associated profile, runs, routes, territory, and activity from active game services. After completion, you can explicitly create a new account to start again.

Keep the device online until the app confirms completion. If you see a pending request or an error, use Retry Account Deletion on the deletion screen. Sync stays paused while deletion is pending, and the server retries interrupted cleanup.

A limited deletion verification and security record remains to prevent delayed requests from restoring deleted data. Previously collected diagnostic and transaction records may be retained under provider policies and applicable obligations. See the Privacy Policy or contact privacy@fria.ai for help.

Cancel an active subscription and delete any workouts in Apple Health separately. Uninstalling the app alone does not delete your cloud account.

TurfRun starts with an anonymous account rather than an email and password. Reinstalling, clearing app data, or losing a device can make prior progress inaccessible. Contact support before removing the app if you need help with a sync problem.

Leaderboards use generated nicknames and built-in avatars. Public territory shows where players have claimed land; detailed run history is private to the account.